What is consultative?

Consultative refers to a communication style that is focused on understanding a person's needs or goals before providing suggestions or solutions. This approach involves asking open-ended questions and actively listening to the person's responses in order to gain a deep understanding of their situation. The goal of consultative communication is to build trust and develop a collaborative relationship between the person and the consultant. This approach can be used in various fields such as sales, customer service, and management. Consultative style is often preferred as it can help individuals and organizations achieve better outcomes while strengthening relationships with clients or stakeholders.