What is faq?

FAQ stands for Frequently Asked Questions. It is a document (usually in website or app format) that provides answers to common questions users may have. These questions are preselected by the creators of the document based on their prior experience working with the software or service and its users, or they might have been drawing questions from the user feedback. The goal of the document is to save time and effort for both the user and the company, by providing easily accessible answers to common questions.

FAQ pages are divided into categories that organize the information. Some examples could be billing and payment, technical support, product details, or using the software or service. They can include text and visual options, such as pictures or videos, to make the content easily digestible.

FAQs help businesses ensure that their users have a clear understanding of their products or services and can find the information they need quickly and easily. Additionally, for customers, FAQ pages are a valuable resource to rely on if they don't want to spend time on live chat support or the phone with customer service.