What is ccxprocess?

CCXProcess is a software specifically designed for contact center optimization and performance management. It is developed by Cisco and is part of their Contact Center Express product line.

CCXProcess provides a range of features and tools to help contact center managers monitor, analyze, and improve the efficiency and effectiveness of their operations. This includes real-time reporting and analytics, customizable dashboards, performance benchmarking, workforce management, and more.

The software is designed to integrate with Cisco's Unified Communications Manager and other communication platforms to provide a comprehensive solution for contact center management. CCXProcess is user-friendly and intuitive, making it easy for contact center operators to navigate and use effectively.

Overall, CCXProcess is a powerful tool for optimizing contact center performance and delivering a superior customer experience.